Questions & Answers
What is ViaMate?
ViaMate was founded in 2024 for travellers who explore with curiosity.
We design smart travel essentials to make every journey easier, more flexible, and more enjoyable — shaped by real traveller needs.
Do your products come with a warranty?
Yes. All ViaMate products are covered by a 2-year warranty.
If you need support, simply contact us at hello@viamate.co.
Is shipping free?
Yes. We offer free shipping worldwide on all orders — no minimum spend, no hidden costs.
How long will delivery take?
Orders are packed promptly and dispatched within 1 business day.
- UK: 3–7 business days
- International: 3–12 business days, depending on location
You can track your order anytime via the tracking page on our website.
Can I return my order?
Yes. You can return your order within 60 days of purchase.
Just email us at hello@viamate.co, and we’ll guide you through the process.
What are your return conditions?
Please refer to our Returns Policy page for full details. We keep the process simple and fair.
Which payment methods do you accept?
We accept major credit and debit cards, as well as PayPal, Apple Pay, Google Pay, and Klarna.
All available options are shown at checkout.
Are taxes included in the prices?
Yes. All prices are fully inclusive of taxes. You won’t be charged anything extra.
Where are your products designed and shipped from?
ViaMate is a UK-based brand, with product design and development led from the UK.
Orders are dispatched through our distribution network to ensure fast and reliable delivery.